Crisis Response Team – Level 1
This 16-hour course prepares first responders to work with behavioral health professionals during critical incidents. Learn how to respond as a team, understand the roles of responders and clinical personnel, and become a more capable team member.
Course Overview and Objectives
Course Overview
This course focuses on team-based crisis response strategies. The course covers various topics, including understanding roles, coordinating with mental health professionals, and developing crisis response skills.
Course Objectives
Upon completion, participants will be able to coordinate crisis responses, understand roles within the team, and apply effective techniques to de-escalate situations.
Understanding the Role of First Responders
This 16-hour course prepares first responders to work with behavioral health professionals during critical incidents. Learn how to respond as a team, understand the roles of responders and clinical personnel, and become a more capable team member.
Initial Assessment
First responders are the first line of defense in a crisis. Their initial assessment helps determine the level of risk and the best course of action.
Safety and Security
Ensuring safety for all involved is paramount. Responders implement measures to secure the scene and protect those in need.
Effective Communication
Clear and concise communication is essential. Responders communicate effectively with the person in crisis, the behavioral health professional, and other team members.
Coordinating with Behavioral Health Professionals
Collaboration
First responders work closely with behavioral health professionals to understand the person in crisis, their needs, and the best approach for de- escalation.
Information Sharing
Responders communicate key information gathered during the initial assessment, providing crucial context for the behavioral health professional.
Support and Guidance
The behavioral health professional provides expertise in mental health, offering guidance and support to the team.
Crisis Response Strategies and Techniques
Active Listening
Responders use active listening skills to empathize with the person in crisis, understand their perspective, and build trust.
De-escalation Techniques
Responders learn and practice a range of de-escalation techniques to reduce tension and promote calm during a crisis.
Crisis Intervention
Responders learn to recognize signs of escalating crisis and intervene appropriately to prevent further escalation or harm.
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